FAQ

Once you’ve sent over your enquiry form, our sales team will clarify the offer to yourself and send you vehicles within the groups to choose from. Along with the quotes will be an application form or a link to complete online (Click Here).

Once you have sent your application back, our underwriters will confirm an identity check they may also ask you for additional information that can include the following:

• Bank Statement/s from you main current account
• Additional proof of address, eg Utility Bill
• Additional ID Documents, eg. Passport
• Employment Details, eg. recent payslip, employer reference

You’ll have the option to send these to our underwriters or upload the information on our secure platform.

If we do require additional information, our underwriters or sales team will request these. The majority of our approvals take just 2 hours, some may take longer depending on your circumstances.

Please Note. We may require additional information and documents if you are classed as Non-Status, Expat or you are a new start business.

We encourage car collections from the specified bases, but we can offer delivery in England, Wales and Scotland for a fee. All deliveries are subject to a minimum charge of £75 + VAT covering the first 50 miles. It’s then just £1.25 + VAT pence per mile thereafter for each additional mile.

The delivery cost is calculated on where the vehicle’s de-fleet centre is located and not Cocoon’s actual postal code.

The initial payments and any additional charges are taken at the order stage by credit, debit or charge card alternatively you can use BACS. This is charged even if your subscription starts in the future.

Once the first months rental is up, all subsequent monthly payments are taken by Direct Debit.

We provide a discount for paying via Direct Debit, if you bounce a payment we may levy a charge, as per our advice of charges.

In order to qualify for a Car Subscription with Subscribe & Drive, all you need is a permanent UK address. 

It doesn’t matter if you are an EXPAT or an overseas visitor coming to work or travel in the UK, so long as we know where you are, we should be able to supply a vehicle.

Just 1 month is all you need to commit to, but if you can commit to longer than 90 days or more, then we can offer you a better price. Our short term car leasing deals maybe be better for you, should you be able to commit to 6 or 12 months.

When you are on a monthly rolling contract, the subscription automatically renews for another month. If you wish to cancel your renewal, just give the team at least 5 working days notice, this includes vehicle upgrades or downgrades. We will require a returns vehicle form completing.

Late cancellations may be subject to cancellation fee’s, early termination of Minimum Term Subscriptions will be charged in accordance with the terms and conditions.

Yes of course, you need to be 18 plus and pass the necessary checks. Of course, at this moment in time the insurance is provided by yourself.

If you can’t see the question/answer that you are looking for, drop us a line.

Yes, we welcome applications from Expats and Overseas visitors. Our experienced underwriters will walk you through our process but it is important that you need to have a UK address, proof of income and that you have a UK bank account to make payments.